Genius Bar

Stop by the Otelier Genius Bar at Otelier Optimize 2026 for white-glove, on-site support built around your unique team’s needs. Support teams can provide ticket updates; CSMs can help you discover ways to optimize the use of your Otelier products; Services teams can scope custom work and demo new tools.

Meet with Tech Support

Review open Support cases with Senior Director of Customer Support Josh Kosakowski

Meet with Customer Success

Optimize your usage with Senior CSM Karen Perry Kephart

Meet with Professional Services

Discuss our offerings with Head of Professional Services Peter Merritt